Frequently Asked Questions

  • Registering for a Gift of Travel account

  • How do I register my details for a Gift of Travel account?

    Register your details online at giftoftravel.thomascook.com/Registrations and complete the required information. You’ll receive an email with a link to activate your account, which you must do within seven days of receiving the email. Once you’ve activated your account, we’ll send you your Gift Card by post. Don’t forget to protect your Gift Card by registering it at thomascook.com/gift-cards.

  • Can I register for a Gift of Travel account in my Thomas Cook store?

    No, you need to register for a Gift of Travel account online at giftoftravel.thomascook.com/Registrations.

  • Will I receive anything confirming my Gift of Travel has been set up?

    After you’ve registered your details and activated your account, you’ll receive a confirmation letter together with your Gift Card. Your Gift Card will have no value initially, but as your friends and family contribute to your account, the funds will be loaded onto your card.

  • How much does it cost to set up a Gift of Travel account?

    Setting up your account is absolutely free.

  • How will I receive my Gift of Travel?

    You’ll receive a confirmation letter & Gift Card by post to the address registered for your account. There won’t be any money on it initially, but as your friends and family contribute to your account, the funds will be loaded onto your card. You can check the balance of your Gift Card at any time by logging into your Gift of Travel account.

  • I’ve booked my wedding/honeymoon and paid in full already. Can I still set-up a Gift of Travel account?

    Yes you can! After you’ve returned from your honeymoon, we’ll refund you the total amount you’ve received on your Gift Card. You’ll need to claim it within 14 days of returning*. This is an exclusive service offered by Thomas Cook.

    *Please note you will need to advise the store at the time of booking that it is your honeymoon.

  • I’ve registered my details online but haven’t received an activation email.

    Please call the Gift Card customer Care team on 0333 003 5784 or email us at thomascookgiftcards@svmglobal.com.

  • Where can I find the Gift Cards terms and conditions, and the website terms and conditions?

  • Accessing and managing your Gift of Travel account

  • What are my login details?

    Your login details are your email address that you used to register and the password you chose when completing your registration.

  • I’ve forgotten my password – how can I reset it?

    Click on ‘Forgotten Your Password' on the login screen and we'll email you with a new password. It's important to keep your password in a safe place and that both you and your partner know it, so you can both access your account page and make changes.

  • How do I change my password or personal details?

    After logging in to your account page you’ll be able to edit the details you had originally entered. Note that you will not be able to change the website address for your page, once it has been created.

  • How do I see who has contributed to our Gift of Travel?

    Just log in to your Gift of Travel account and look at your dashboard. This page will display a list of people who’ve contributed to your Gift Card using the Gift of Travel website and any messages they’ve left. You’ll also receive an email every time someone contributes via the Gift of Travel website. Please be aware that you won’t see contributions from people who have added to your Gift card in store, using the 10-digit serial number; this is why we recommend that you ask for contributions to only be made through the website.

  • How do I see how much money we’ve received?

    Just log into your Gift of Travel account and look at your dashboard. This page will display the total amount that your friends and family have contributed online. Please be aware that you won’t see contributions from people who have added to your Gift card in store, using the 10-digit serial number; this is why we recommend that you ask for contributions to only be made through the website.

  • Creating your Gift of Travel page

  • Can I create more than one page on my account?

    No, you can only create one page per account at the moment.

  • I made a mistake in the name of the website page I created. Is there any way that it can be changed?

    No, once you’ve created your page you won’t be able to change the website address.

  • Can I hide the names and messages from the people who contribute to my Gift of Travel on my page, so only I can see who gave what and the message they left?

    Yes, when you create your page, you can select whether or not the contributions are published on your web page. If you want the contributions to be kept private so that only you can see them, they will only be displayed on your dashboard, so you know who to thank. Please be aware that even if you want names and messages to be displayed on your page, when someone makes a contribution, they may decide to make it only visible to you; those will also be visible in full on your dashboard only.

  • Is my Gift of Travel page public or private?

    When you initially create your Gift of Travel page, it’s private. This means that only you can see it, it can’t be found by doing an online search in say Google or Bing.

    If you share your web page address with your friends and family, the page will remain private and only the people who have the web page address will be able to access it.

    If you or your friends and family share your web page address using Facebook or another social media account, the privacy of your page will become dependent on the privacy settings on that social media account. If the social media account settings allow for posts to be shared publicly, then search engines may index the page and it’ll become searchable through those search engines.

  • Sharing your Gift of Travel page

  • How do I tell my friends and family that my Gift of Travel page has been set up?

    You’ll need to send your unique web page address, e.g. http://giftoftravel.thomascook.com/John-and-Jane-Smith to your friends and family. There are several ways you can do this:

    • When you are logged in on your Gift of Travel account, you can click on ‘Share my page’ on your dashboard. You’ll be able to send an email to one or several people at the same time with a personal message. They’ll receive an email with a link that’ll direct them to your page. Why don’t you share the page with yourself to see what it’ll look like?
    • You can add the web page address to your invitations, but we recommend that you copy and paste the address rather than type it to avoid any spelling errors. If you have to write the address of your page, be very careful about spelling as any mistake will mean that friends and family won’t be able to access your page.
    •  You can also share the web page address via Facebook or other social media accounts; but be aware that by doing so, the privacy of your page will become dependent on the privacy settings of your social media account.
  • Contributing to your Gift of Travel

  • How do my friends and family contribute to my Gift of Travel?

    All they need to do is enter the unique web page address that you gave them into their browser (or click on the link in the email invitation you will have sent them from the website), and they’ll be directed to your page. They’ll be able to enter the value they wish to contribute and leave a message for you if they choose to. They’ll need to pay with a valid credit or debit card*. The minimum amount they can add is £10 and each Gift Card allows a maximum of £5,000. If you are lucky enough to receive more than £5,000, a new Gift Card will be sent to you.

    *Please note that only payments from cards issued in the UK are accepted. Also, this site is covered by 3Dsecure and therefore all transactions will require the credit/debit card holder to input the required fields from their password.

  • My friend would like to go into their local Thomas Cook shop to contribute, is this possible?

    We recommend that everyone uses the Gift of Travel site to contribute to your Gift of Travel account, so that you can see who has contributed.

    However, if this isn’t possible, you can give them the ten-digit serial number* that you’ll find on the back of your Gift Card. They can then contribute to your Gift of Travel account in store, however, these funds won’t be itemised on your Gift of Travel account page, so there will be a difference between the balance shown on your Gift of Travel account and the actual balance of the Gift Card. It also means that they won’t be able to leave you a message, so you won’t know who made the gift.

    *Please note that you should not share the long 16 digits Gift Card number with your friends and family. They will not be able to top-up your Gift Card in store with the 16 digits Gift Card number.

  • Is there a minimum/maximum amount my friends and family can contribute?

    The minimum contribution is £10. There’s no maximum contribution, however, each Gift Card has a maximum limit of £5,000. If your account exceeds £5,000, you’ll receive another card and any funds over £5,000 will be loaded onto the new one. When a contribution takes the balance of your card over £5,000, we’ll accept the payment, and show the contribution on your dashboard.

    We’ll load your current Gift Card up to £5,000 and send you a new one. Within a few days of you receiving your new Gift Card, all remaining contributions over the £5,000 which have been added to your first Gift Card, will be loaded onto your new Gift Card. The delay is to make sure that the new card that we send you doesn’t have any funds on it before you receive it, so that while it’s in transit, there are no funds on the card and it can’t be used. Remember that you’ll need to protect your funds on the second card by registering it at thomascook.com/gift-cards, like you did with your first card.

  • I’m on the Gift of Travel website but I can’t find my friend’s Gift of Travel page. What do I do?

    You should have been given a unique web address to visit. Please contact the person who created the Gift of Travel account so they can give you the correct web address.

  • Using your Gift Card to pay for your Gift of Travel

  • I’ve already booked my wedding package/honeymoon; can I use the funds on my Gift of Travel to pay for it?

    Yes, if you have a remaining balance on your Gift Card, take it to your local Thomas Cook or The co-operative travel store and those funds can be redeemed on an existing booking.

  • I’d like to pay for my wedding package/honeymoon with my Gift of Travel account, but not all of my guests will have contributed before I need to pay for my trip.

    After you’ve returned from your honeymoon or wedding abroad, if you have any money left on your Gift Card, we’ll give you a refund of that amount by the method you used to pay for your honeymoon. You’ll need to claim it within 14 days of returning*. This is an exclusive service offered by Thomas Cook.

    *Please note that you will need to advise the store at the time of booking that it is your honeymoon.

  • The value of my Gift of Travel is not enough to cover the cost of my wedding package/honeymoon. What can I do?

    In store: You can use your Gift Card as part or full payment. If the amount on your Gift Card doesn’t cover the full cost of your holiday, you can pay for the remaining balance using a debit or credit card, another Gift Card or eGift Card, paper vouchers or cash, or Direct Debit if it is available for your booking, in any branch of Thomas Cook or The co-operative travel.

    Online: the value on the Gift Card will need to cover the amount due at the point of booking; this might be the deposit or the full amount if the booking is made less than 14 weeks before you go. You can top-up your Gift Card during your booking to match the amount due, or you can top-up your card at thomascook.com/gift-cards.

  • There are more funds on my Gift of Travel than the amount I need to pay; will I lose the difference?

    No, the remaining funds on the Gift Card will remain available for you to use until the Gift Card expires.

  • I don’t have a wedding package/honeymoon booked yet, is it OK to still set up a Gift of Travel account?

    Yes, the funds will be loaded onto your Gift Card for you to use when you’re ready to book. Please be aware that the Gift Card carries an expiry date of at least 2 years and you will need to redeem it before it expires.

  • Do I have to use my Gift of Travel to book a wedding package or honeymoon?

    No; in store, you can use your Thomas Cook Gift Card as payment for travel products and services including travel insurance, in any branch of Thomas Cook or The Co-operative travel. They cannot be used to purchase Travel Money, international money transfers or other Gift Cards.

    You can also use Gift Cards on Thomas Cook Sport products by calling Thomas Cook Sport on 01733 224 834. Online, you can use your Thomas Cook Gift Card at thomascook.com when buying holiday packages operated under the following brands: Airtours, Club 18-30, Manos and Thomas Cook. For online bookings only, Gift Cards are not redeemable against holidays operated under any other brands, including Signature, Cruise, City Escapes, or Flexibletrips, or against hotel only or flight only bookings. However, you can use your Gift Card on these products if you book in store at any branch of Thomas Cook or The co-operative travel.

    You can also use your Gift Card at airtours.co.uk to buy holiday packages. We’re currently working to make it possible to redeem Gift Cards on other websites and other products online.

  • Can I buy currency with my Gift Card?

    No, Thomas Cook Gift Cards, eGifts and Worldwide Travel vouchers can’t be used to buy travel money, international money transfers, or other Gift cards, eGiftc or vouchers.

  • When will I be able to use the funds on my Gift of Travel?

    Within a few hours of your friends and family contributing to your Gift of Travel, you’ll receive an email confirming the amount you’ve been given. All funds will be loaded onto your account as and when contributions are made and will be available for you to use straight away.

  • Protecting the funds on your Gift Card

  • How do I protect my gift card once I receive it?

    Keep the card safe and register it straight away at thomascook.com/gift-cards.

    Signing up for a Gift of Travel account at giftoftravel.thomascook.com and receiving your Gift Card doesn’t mean that your Gift Card is automatically registered in your name and your funds protected. You’re responsible for keeping your Gift Card safe, and should treat it like cash. Lost or stolen Gift Cards can’t be replaced unless you’ve registered the Gift Card with us and you report the loss or theft to us within 24 hours of it happening. After buying your Gift Card, you can register it at thomascook.com/gift-cards.

  • Why should I register my Gift card?

    Signing up for a Gift of Travel account at giftoftravel.thomascook.com and receiving your Gift Card doesn’t mean that your Gift Card is automatically registered in your name and your funds protected. You’re responsible for keeping your Gift Card safe, and should treat it like cash. Lost or stolen Gift Cards can’t be replaced unless you’ve registered the Gift Card with us and you report the loss or theft to us within 24 hours of it happening. After buying your Gift Card, you can register it at thomascook.com/gift-cards.

  • Lost, stolen, damaged or expired Gift Cards

  • I’ve lost my Gift Card. How do I get a replacement?

    Registering your Gift Card: You’re responsible for keeping your Gift Card safe, and should treat it like cash. Lost or stolen Gift Cards can’t be replaced unless you’ve registered the Gift Card with us and you report the loss or theft to us within 24 hours of it happening. After buying your Gift Card, you can register it at thomascook.com/gift-cards.

    Reporting a Lost or Stolen Gift Card: Any loss or theft of a registered Gift Card must be reported to us within 24 hours of the loss/theft happening. Please call 0333 003 5784 or go to your local Thomas Cook or The co-operative travel store. We reserve the right not to replace a card or reimburse any funds on it if the loss or theft is not reported to us within the stated 24 hours.

  • My Gift Card was stolen, how do I get a replacement?

    Registering your Gift Card: You’re responsible for keeping your Gift Card safe, and should treat it like cash. Lost or stolen Gift Cards can’t be replaced unless you’ve registered the Gift Card with us and you report the loss or theft to us within 24 hours of it happening. After buying your Gift Card, you can register it at thomascook.com/gift-cards.

    Reporting a Lost or Stolen Gift Card: Any loss or theft of a registered Gift Card must be reported to us within 24 hours of the loss/theft happening. Please call 0333 003 5784 or go to your local Thomas Cook or The co-operative travel store. We reserve the right not to replace a card or reimburse any funds on it if the loss or theft is not reported to us within the stated 24 hours.

  • My Gift card has been broken in half, will you accept it?

    Yes, provided that you can still clearly see the 16 digits card number, the expiry date and the three digit security code. If there are funds left on the card after use, please visit one of our stores and the funds can be transferred onto a new, undamaged card.
  • Does my Gift Card have an expiry date?

    Yes, this is printed on the back of the card.
  • My Gift Card expired last week, can I still use it?

    No, any funds left on your gift card after its expiry date will have been deducted and the card will no longer be valid for redemption.